In this episode of Elevate, Mihae Ahn sits down with Kerri Warner, Head of Employee Communications, Culture & Engagement at PayPal, to talk all things employee experience, from sparking global connection to leading with compassion.

Kerri shares her winding journey into internal communications, the lessons she’s learned along the way, and how she’s helping shape a workplace where people feel appreciated, included, and inspired to show up as their best selves.

They dive into what it takes to pull off a global Employee Appreciation Week, how to engage a diverse workforce across time zones, and why influence doesn’t always come from authority; it comes from trust, empathy, and listening deeply.

Kerri also gets real about imposter syndrome, personal growth, and how every experience (even the tough ones) can help you grow into the kind of leader who lifts others up.

 If you’ve ever wondered how to create a workplace culture that truly connects people, this conversation will leave you both inspired and equipped. 

Music: "Ramaramaray" by Aiyo (via Epidemic Sound)