Elevating Performance (HD)

EP 09, Ch 4 - Aligning for Success: Visionary Leadership and Strategic Acumen with Diana Gibson

Listen Later

Diana Gibson discusses the intricacies of scaling operations and the importance of team structure in achieving successful delivery capabilities.  The conversation delves into the critical role of customer success, emphasizing the need for alignment between sales, delivery, and support teams.

The discussion highlights the significance of understanding customer goals and the value of a customer-centric approach, particularly in emerging companies. Diana shares insights on best practices for instilling a customer-focused mentality within organizations and the challenges that come with it.

Key Topics

  • Scaling operations requires careful consideration of team structure.
  • Understanding the skills needed for successful scaling is crucial.
  • Alignment between sales and delivery teams is essential for success.
  • Emerging companies can have a richer customer success mentality.
  • Curiosity and learning from others are key to improvement.
  • Instilling a customer-centric approach can be challenging but beneficial.
  • Integration of teams leads to better outcomes for clients.

    • Guest

    Diana Gibson, Former Vice President at Microsoft

    Chapters

    00:00 Scaling Operations and Team Structure

    02:19 Customer Success: Key Characteristics and Integration
    04:31 Customer-Centric Approach in Emerging Companies

    About Elevator 321 and the College of Coaches

    We’re about moving the needle for leaders of tech-driven business.  We should talk.  Reach us at Elevator321.com.

    ...more
    View all episodesView all episodes
    Download on the App Store
    Elevating Performance (HD)By College of Coaches