In this episode, Collin Stewart interviews Lance Brace, the broker owner of Helios Property Management, discussing the evolution of property management practices from memory-based tasks to streamlined, documented processes.

Lance shares his journey of overcoming challenges in managing a growing portfolio, the importance of training staff, and the implementation of process management software to enhance efficiency and client satisfaction.

The conversation highlights the significance of having documented processes in place to ensure consistency and scalability in property management operations.