No matter how established or experienced you are, your business has Trust Leaks™ — the tiny, often unnoticed breakdowns that slowly drain momentum, overwhelm your operations, and create experiences that don’t match the quality of your work.

In this foundational episode, Sandra introduces the core philosophy behind the Trust Leaks™ framework: small cracks lead to big consequences. She explains how seemingly minor missteps — a missed follow-up, unclear process, inconsistent delivery, or confusing onboarding — begin to shape how clients feel about your business long before you ever notice symptoms.

You’ll also hear how this framework came to life through Sandra’s work as a Trust Architect, and why fixing these small leaks is the fastest path to a business that feels calmer, runs smoother, and grows more sustainably.

You’ll learn:

• The surprising truth about why businesses lose trust without realizing it
• How tiny points of friction compound into lost revenue and retention
• Why your client experience depends on micro-systems, not willpower
• Early indicators that trust is slipping behind the scenes
• The foundational elements of your business’s trust scaffolding
• How clarity and consistency create a competitive advantage
• What to inspect first if you sense things feel “off” internally

This episode sets the stage for everything that comes next — helping you SEE what’s been hiding in plain sight, so you can repair it before it becomes a costly problem.