Are customer service and customer experience the same thing? How are they different? In this episode of Creating A Buzzworthy Business Podcast, Dominique breaks down the difference between customer service and customer experience. 

 

She found that people are not aware of the difference between customer service and the customer experience. 

 

Customer service is only one piece of the model. It is the focus of the human interaction and directly supporting your customer. Customer experience is the entire customer journey that you build within your business.

 

A lot of times as business owners some tend to forget that not only are you someone running a business, but you are someone that is also a customer at some point to someone else’s business. 

 

She also breaks down the 3 parts of customer experience which is customer service, technology, and design, and goes into detail for all of those topics so you can offer the best customer experience. 

 

The listeners of this episode will confidently understand the difference between customer service and customer experience, and know how to execute both in the both manner possible.