On this episode, we chat with Neda Sefati, a #ProductManager, UX Designer, Customer Success, and #TechSupport Specialist who has infused technology with humanity through her 15+ years of diverse tech industry experience.

With expertise spanning IT, telecom, EdTech, consulting, and video-on-demand at startups and large companies, Neda lives at the intersection of tech and empathy. She specializes in product management, UI/UX design, and customer support.

Through over 6,000 customer interviews, Neda has mastered understanding unique needs to create tailored solutions focused on users. Guided by principles of team empowerment, embracing uncertainty, and balancing inputs/outputs, she leads with tech approaches rooted in human connection.

Tune in as Neda shares her journey, advice on elevating products with compassion, leading with resilience, and insights on bringing strategic vision to life. This episode provides product managers an inside look at fusing innovation with heart and soul.

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Connect with Neda:

LinkedIn:   / nedasefati  

CHAPTERS

0:00 - Intro

3:02 - Why Tech?

4:15 - Professional Background

6:12 - Landing the First Role

8:00 - Why Startups?

9:18 - Most Rewarding Experience

15:45 - Strategic Career Moves

25:45 - Investing in Others

27:55 - Patience, Grit, and Persistence

37:43 - UX Experience

38:51 - Elements of a Great Survey

43:09 - Balancing Business and Technical Constraints

46:10 - Communicating Design to Non-designers

52:10 - Coding in UX Design

54:55 - Picking a Career

1:04:17 - Conclusion