To celebrate a major milestone — our 100th episode of the Professional Services Pursuit — we flipped the script. Guest host Dominique steps out from behind the scenes to put Brent and Banoo in the hot seats.

This time, instead of asking the questions, they’re answering them, sharing candid insights drawn from years of conversations with professional services leaders and customers. From the rise of AI to the realities of change management, it’s an unfiltered look at what’s working, what’s not, and what the future holds for firms navigating constant uncertainty.

In this milestone episode, you’ll hear about:

• Real-world AI applications and how they’re reshaping business models
• Change management strategies that actually stick
• How to prioritize when teams have competing needs
• Frameworks for aligning requirements back to core business objectives
• The shift from traditional metrics to predictive, outcome-based measures
• Why agility, adaptability, and a clear North Star are essential in today’s climate

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