Your client calls out of nowhere and you know it's bad news before you pick up... They're unimpressed with your work, their house is a mess, and oh by the way you're going to have to buy them a new fridge. How in the world do you get yourself out of this situation? This episode is all about problem solving and how to effectively manage emotions - both your own, and your client's - so that you can get out of whatever situation you find yourself in.

Also in this episode:
Amer gets some feedback from John & Austin about how to position himself to better convey his service offering to his clients and he makes a few slight changes to improve in this area.
A discussion on giving raises and empowering your employees with the ability to earn more in exchange for more responsibility (bonus - John pays more for people who pack their own lunch).
& John finally finds a rap song he likes with Lil Dicky's "Save Dat Money".

Enjoy!

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