Today on the show we have Rav Dhaliwa, Investor and Venture Partner at Crane Venture Partners.

In this episode, we talked about Rav’s impressive career heading up CS at some of the top hyper-growth SaaS companies, how he’s seen the industry evolve over the past 15 years, and why CS leaders have two customers: the ones they serve externally and the teams they need to sell their value to internally.

Rav also shared tips on how to get started when setting up customer success and the one thing CS teams are getting wrong all around and how to improve it.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.