Fernando Nunes, senior process automation architect at MAN Energy solutions, discusses his unique approach to IT and business. By leveraging RPA, AI, and BPA tools, Nunes works to empower the business line and decrease IT bottlenecks through process automation. He further explains the Center of Excellence concept using an apt airport metaphor. “Our philosophy was always about enabling our line of business to do large things themselves, and we, of course, would have to provide an architecture, a governance, an infrastructure, and we see it more like we provide the airport. Then the line of business will make the flights; the planes to fly.”