Today with us is Sam Nelson, VP of the CX practice, coming to you from the Telarus Studio as we roll into 2024. Sam brings in some exciting things already happening with AI and CX deep down the productization path. We talk about how to layer in expertise and products around a modernized contact center and a legacy contact center. The great thing is that it doesn't matter which they are in, there are options to wedge in and help with both. Don't miss as AI is what the customers are asking about and tasked to figure out!