Educating and aligning with customers is key to driving strategic goals.

In this episode, Martin and Ed cover many topics, including the evolving landscape of healthcare costs, the challenges of managing high-cost medications like GLP ones, and the critical role of integrating electronic medical records to streamline prior authorizations. Ed shares his insights on the importance of a customer-centric approach, the impact of legislative changes on the healthcare industry, and his vision for CVS as it adapts to customer feedback and market demands. 

Join this episode, packed with valuable insights for healthcare professionals, employers, and anyone interested in the future of healthcare.