This is my 2021 conference presentation for non-CX/UX audiences. Learn how we can push for greater customer-centricity and therefore CX/UX maturity at our workplaces.
Sorry for the early technical difficulty. It gets cooking around 3 min 20 sec in.
 
Watch on YouTube: https://youtu.be/WFkXPFWbQ9k

This is my 2021 conference presentation for non-CX/UX audiences. Learn how we can push for greater customer-centricity and therefore CX/UX maturity at our workplaces. Sorry for the early technical difficulty. It gets cooking around 3 min 20 sec in. Watch on YouTube: https://youtu.be/WFkXPFWbQ9k

This is my 2021 conference presentation for non-CX/UX audiences. Learn how we can push for greater customer-centricity and therefore CX/UX maturity at our workplaces.
Sorry for the early technical difficulty. It gets cooking around 3 min 20 sec in.
&nbsp;
Watch on YouTube: https://youtu.be/WFkXPFWbQ9k

Ep 109: Improving Agility By Using Customers' Definitions of "Quality" and "Done"

Welcome to the Delta CX Podcast, produced by Debbie Levitt. Here we do completely live, unedited podcasts on various topics related to CX, UX, customer experience, user experience, usability, industry careers, industry evils, and what we need to change to improve customer satisfaction, our jobs, our teams, our projects, our processes, departments, and companies. Let's create change!

Learn more about our company and initiatives at DeltaCX.com. Follow Debbie on LinkedIn [https://linkedin.com/in/debbielevitt]. We take live questions, so please subscribe on YouTube if you want to join in the live broadcasts. [https://youtube.com/c/DeltaCX] 

Warning: Some episodes have a couple of swear words.

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Welcome to the Delta CX Podcast, produced by Debbie Levitt. Here we do completely live, unedited podcasts on various topics related to CX, UX, customer experience, user experience, usability, industry careers, industry evils, and what we need to change to improve customer satisfaction, our jobs, our teams, our projects, our processes, departments, and companies. Let's create change! Learn more about our company and initiatives at DeltaCX.com. Follow Debbie on LinkedIn [https://linkedin.com/in/debbielevitt]. We take live questions, so please subscribe on YouTube if you want to join in the live broadcasts. [https://youtube.com/c/DeltaCX] Warning: Some episodes have a couple of swear words.

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Ep 109: Improving Agility By Using Customers' Definitions of "Quality" and "Done"

Ep 109: Improving Agility By Using Customers' Definitions of "Quality" and "Done"