4:08 Research methods: Academia vs Industry

6:07 Academia

9:58 Industry

14:38 Academic methods

19:10 Industry methods

28:05 Industry methods: Why?

44:54 Schemas & mental models examples

54:53 Ethnographies

1:03:33 Other methods: Diary study, surveys, and more

1:10:18 Evil final project

1:15:50 Recitations and BTS

1:20:29 Class discussion (

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