This week with Nick Mercer we talk about selling his independent agency to Saatchi & Saatchi, managing agency margins vs client expectations, and the rise of customer experience (CX) as a discipline.

This week with Nick Mercer we talk about selling his independent agency to Saatchi &amp; Saatchi, managing agency margins vs client expectations, and the rise of customer experience (CX) as a discipline.

EP 11 - Nick Mercer, CEO,  MercerBell

Welcome to the KONTENTED KOLLECTIVE. A weekly 'in conversation' podcast about business, marketing and entrepreneurship in Australia presented by Kate Constantine (nee Edwards).  Over 12 episodes we'll interview some of the most high profile CEO's, Managing Directors, CMO's and board members in the Media, Marketing & Advertising space.

Each week we'll cover all things media & marketing in relation to our guest's specific business and current role in the industry.  We'll chat about business generally, how's it going and the challenges in the sector and how they are overcoming them.  We'll also talk about entrepreneurship, entrepreneurship & innovation; what drives them as a business and as an individual.  Plus there will be a whole lot of speculation and observation around the goings-on in the Marketing and Media game as a whole.

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Society & Culture

Business

Welcome to the KONTENTED KOLLECTIVE. A weekly 'in conversation' podcast about business, marketing and entrepreneurship in Australia presented by Kate Constantine (nee Edwards). Over 12 episodes we'll interview some of the most high profile CEO's, Managing Directors, CMO's and board members in the Media, Marketing & Advertising space. Each week we'll cover all things media & marketing in relation to our guest's specific business and current role in the industry. We'll chat about business generally, how's it going and the challenges in the sector and how they are overcoming them. We'll also talk about entrepreneurship, entrepreneurship & innovation; what drives them as a business and as an individual. Plus there will be a whole lot of speculation and observation around the goings-on in the Marketing and Media game as a whole.

Welcome to the KONTENTED KOLLECTIVE. A weekly 'in conversation' podcast about business, marketing and entrepreneurship in Australia presented by Kate Constantine (nee Edwards).  Over 12 episodes we'll interview some of the most high profile CEO's, Managing Directors, CMO's and board members in the Media, Marketing &amp; Advertising space.

Each week we'll cover all things media &amp; marketing in relation to our guest's specific business and current role in the industry.  We'll chat about business generally, how's it going and the challenges in the sector and how they are overcoming them.  We'll also talk about entrepreneurship, entrepreneurship &amp; innovation; what drives them as a business and as an individual.  Plus there will be a whole lot of speculation and observation around the goings-on in the Marketing and Media game as a whole.

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EP 11 - Nick Mercer, CEO, MercerBell

EP 11 - Nick Mercer, CEO, MercerBell