Listen to this episode with our incredible partner, Audra Lindell, from Lucidia IT. You'll hear from Audra about how she went from being a mechanic and her time in the service to being the CX Practice lead at Lucidia. You'll hear the depth of how she goes into battle and helps customers scope out projects, leverages all different types of AI and CX technology, and ultimately provides dramatic improvements from what the customers had before.