In this episode, Steve sits down with Kathy Wilcox and Joe Watson of Switch Innovation Lab to explore the power of design thinking in organizational success and how a human-centered approach can solve workplace challenges, foster innovation, and create psychological safety. The three dive into appreciative inquiry, the importance of focusing on strengths rather than faults, and the role of emotional intelligence in leadership. The conversation also covers the necessity of clarity in job roles, fostering an open culture for innovation, and how organizations—large or small—can be intentional in creating environments where employees thrive.