No matter what you do or how great you plan, things are always going to happen. Whether it's a mixed-up order,  scheduling issues, or Karen is just pissed off again - it's all going to happen. In this episode, Torie Mathis and her cohost Sean talk about what to do when disaster strikes and how to make changes in your business to meet it head-on. Since craziness is going to happen, you might as well be prepared for it. It's time to make Karen a happy customer.