Massalan Forfana Bility, honored as the Direct Support Professional of the Year at the ANCOR conference, shares her inspiring journey in the field of intellectual and developmental disabilities (IDD) support. Starting in 2018, she transitioned from hospital work to direct support, driven by a passion for helping others. Her role involves assisting individuals with daily routines, promoting independence, administering medications, and recognizing health concerns. Massalan emphasizes empathy, treating those she supports as she would her own family, and shares a powerful story of transforming a challenging relationship into a deep friendship. Her dedication and compassionate approach highlight the profound impact of direct support work.