This is part 1 of a 2-part presentation, "Transforming Towards Customer-Centricity." Part 2 next Wednesday will be about what Agile and Lean really are (might not be what you think), and how we can use those principles in our strategies, planning, and work.

Chapters:0:00 Theme Song and Intro02:15 We're In Trouble07:10 Aspirologies™:The Newest Forms of Evangelism21:43 Lean UX Is Neither Lean Nor UX51:37 “Democratize,” “Decentralize,” Retrofit, and “Upskill”1:14:49 Aspirologies: Costs and Budgets1:23:57 What To Do Instead of Aspirologies1:34:15 Delta CX Ideation Workshop1:43:37 Delta CX Risk Mitigation Workshop

 

Watch on YouTube: https://youtu.be/u6pGxpU133w

Marked explicit for a few swear words.