Is AI the future of Fixed Ops—or just another overhyped tool? 

In Episode 11 of The Service Lounge, Brandon Nixon and Christian Eagon tackle one of the most talked-about topics in automotive today: Artificial Intelligence. From 24/7 phone scheduling tools to real-time customer sentiment alerts and proactive service recommendations, AI is reshaping service departments across the country—but not without its challenges. 

💬 What you’ll hear in this episode: 

• The difference between automated and true AI 

• Real success stories using AI in the service drive 

• Where AI fails—and how to avoid common pitfalls 

• How to get your team on board with new tech 

• Future possibilities with telematics and AI-driven data insights 

• What managers can do to implement AI effectively 

Want to watch the conversation? Check it out on YouTube: https://youtu.be/dzxunzIrRKE 

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