Cold chain is one of those supply chain functions everyone relies on, yet few people really understand until something melts, spoils, or gets rejected at the dock. We sit down with Cindy Parker, Director of Operations at Americold, to unpack what modern cold chain logistics actually looks like and why it has shifted from “storage at temperature” into a true operations partner for food, grocery, export, and emerging pharmaceutical cold chain needs.

We get specific about what large retailers now care about most: on-time shipping, product quality, and cost discipline. Sandy explains where suppliers commonly stumble, from weak packaging that collapses over longer dwell times to late communication that forces expensive last-minute labor and space decisions. We also dig into why forecasting matters even before EDI kicks in, and why the best cold chain relationships feel like a third leg of a production facility rather than a disconnected warehouse.

From there we move into the realities of running temperature-controlled warehousing: labor and power costs, sustainability pressure to keep food out of landfill, and extreme seasonality like the holiday turkey rush that sites plan for all year. We also explore the tech wave hitting cold storage, including automated freezer facilities that keep people out of the cold, AI-supported labor planning, safety tools that flag risky lifting, and real-time inventory and temperature monitoring that customers increasingly expect. Finally, we talk traceability and FSMA 204, plus the unsexy spot where many temperature excursions happen: the trailer-to-dock transition.

If you work in supply chain, operations, retail, food safety, or logistics planning, you’ll walk away with practical ways to cut cold chain cost and reduce risk. Subscribe, share this with a teammate, and leave a review with your biggest cold chain challenge.