Why do clear instructions still lead to team missteps? The issue isn’t what you say, it’s what they hear.

In this episode, communication expert Jenn Kaye joins Paloma Goggins to break down why even strong leaders struggle to get their message across.

From the surprising fact that 40% of communication gets lost in translation, to the identity gap where many professionals don’t even see themselves as leaders, Jenn reveals the hidden barriers that derail effective communication.

You’ll learn practical techniques, like swapping “but” for “and” to build trust, connection, and clarity. Plus, Jenn shares how transparent messaging during big transitions, like an exit, protects company value and keeps teams engaged.

Hit play to unlock simple yet powerful strategies that can transform the way your team hears you.