On this episode, we chat with Diondria Brown, a #ProgramManager who pivoted from social work into tech as a #TechSupport Specialist at Apple. She then took on the role of Senior Solutions Consultant at a contact center software company, spearheading innovative solutions and strategic partnerships over 4.5 years with a focus on AI.

Diondria holds an MBA from Indiana Tech along with a bachelor’s in social work from Indiana University Bloomington. Currently the Secretary for Young Professional Toastmasters of Houston, she’s demonstrated leadership across tech and community organizations.

During her time at Genesys, Diondria was on the leadership team for the Black ERG, driving inclusion and advocacy. Hailing from Gary, Indiana, she now thrives in Houston, seamlessly blending technological expertise, and education, and fostering inclusive communities.

Tune in as Diondria shares her journey pivoting into tech, driving change on ERG teams, and insights on integrating passion projects with your career. This episode is filled with lessons for making major moves with purpose.

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Connect with Diondria:

LinkedIn: https://www.linkedin.com/in/diondria-brown-mba-18241017a/

CHAPTERS

0:00 - Intro

2:45 - Transitioning into Tech

12:15 - Seeing What’s Possible

17:50 - Networking

22:50 - Soft Skills

26:00 - Debunking Tech Myths

32:21 - Identifying Transferable Skills

36:05 - Finding a Mentor

43:48 - Advice for New Techies

47:45 - Being Visible

51:39 - Career Path

54:25 - What is CCaaS Technology?

59:45 - Final Words