Description

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Amr Awad, General Manager at Crowne Plaza® Moncton Downtown in New Brunswick, Canada as well as Ken Knight, General Manager at Crowne Plaza® Knoxville Downtown University in Tennessee. They discuss exceptional service delivery and how to preserve the essence of human-centered service while still continuing to innovate.

Meet Your Host & Guest 

Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.

Want to connect with Sharon? LinkedIn

Guest: Amr Awad has 35+ years of experience in hospitality, mostly within IHG. 

Want to connect with Amr? LinkedIn

Want to connect with Ken? LinkedIn