In this episode, David Wintzer reflects on the importance of customer service and the "Deer Valley difference" in providing exceptional service. Drawing from his experiences in the small town of Park City, Utah, he sheds light on the subtle yet impactful techniques used by luxury ski resort Deer Valley to create an exceptional experience for their guests. David discusses how focusing on the details and understanding human psychology can make a significant difference in customer service. He also emphasizes the importance of providing superior service in any business without compromising on time or resources. Tune in to explore how a commitment to customer service, ethical business practices, and attention to detail can set your business apart and lead to long-term success.

EPISODE NOTES

00:00 Psychological techniques improve experiences and affect behaviors.

06:16 Using a person's name triggers positive response.

08:16 Differentiate your business through superior customer service.

12:28 Long-term businesses stick to customer service fundamentals.

14:45 Deer Valley known for top-notch service.

Let’s Connect! Follow me on Instagram:

https://www.instagram.com/davidjameswintzer/

Check out my website:

https://www.davidwintzer.com/ (FREE templates to download!)