"How can authentic storytelling during interviews and a commitment to complete case acceptance revolutionize dental operations and patient management?"

This question is answered in episode 120 of the Financial Flossing Podcast with host Ross Brannon and guest Caitlin Mendez, associated with Dental Success Network. 

Caitlin Mendez shares her unique hiring approach and the challenges and solutions surrounding it. Caitlin emphasizes the importance of genuine interviews where potential employees tell true stories about their experiences. This way, one can gauge if the applicant aligns with the company's culture and values. She stresses the significance of past behavior as an indicator of future actions.

Caitlin also touched upon the concept of complete case acceptance in dental operations. She highlighted the value in getting patients to commit to their entire treatment from day one, ensuring that schedules are filled, and cases aren't dropped halfway.

Key Takeaways:

✅ Hiring is an imperfect art – Even experts like Jack Welch admitted to having a 70% success rate in hiring decisions.

✅ Past behavior as a future predictor – Past experiences and actions often give a glimpse into how a person might act in future situations.

✅ Complete case acceptance is crucial – Getting patients to commit to their entire treatment from the beginning ensures that they turn up for all appointments, leading to consistent revenue and better patient management.

✅ Clarity and Scorecards – Caitlin believes in providing clear expectations to team members. She uses scorecards that list 3-5 essential tasks. If these are achieved, the employee knows they are succeeding.

How to Reach Caitlin:

For more information or to get in touch, one can email her at [email protected]

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