Today on Digital Frontlines we’re joined by Colt Whittall, the first-ever Chief Experience Officer in the Department of the Air Force and a driving force behind digital transformation across the DoD. With a background as a VP in the private sector before stepping into government service as a Highly Qualified Expert, Colt has led groundbreaking efforts to improve user experience for more than 700,000 Airmen, Guardians, and contractors. From redesigning mega user journeys like in-processing and out-processing, to measuring digital experience at scale with the Air Force IT Pulse, Colt’s work has doubled user satisfaction and set a new benchmark for how government can serve its people. He’s also a thought leader in scaling UX across complex systems and continues to advise on the future of digital transformation in defense and beyond.”