Summary:

Communication leaks happen when there’s a gap between what was intended and what was actually understood. Most leaders assume that once something is said, it’s been communicated—but communication is only complete when understanding is confirmed. In this episode, Sandra Martini breaks down why misalignment happens even when everyone is doing their best, how communication leaks silently erode trust, and the simple three-part system you can use to fix it.

What You’ll Learn:

• Why communication is not about what’s said—but what’s understood
• The real reason teams and clients get misaligned
• How “confirmation failure” drives rework, frustration, and lost trust
• The difference between open-loop and closed-loop communication
• A simple system to eliminate communication leaks in your business

Key Takeaway:

If they can’t repeat it back, it wasn’t communicated.

Mentioned:

Trust Leaks Diagnostic — https://trustleaks.com