In this episode our host David Wintzer delves into his thoughts and emotions as he hits the big 4-0. David ponders the milestones, missteps, and meaningful moments of his life thus far, sparked by a hint of birthday-induced introspection. He draws parallels from a discussion he heard between Trevor Noah and Kevin Hart about the nostalgia of their early careers and the shifting perspective that comes with success. Touching on his own life, David reflects on feeling unexpectedly low on his birthday, wrestling with the idea that he hasn't progressed as much as he expected by this age. However, an uplifting text from a friend shifts his mood and perspective, reminding David to celebrate how far he's come rather than focusing on what's lacking. He stresses the power of perspective and the significance of perseverance, encouraging listeners to keep pushing forward regardless of life's challenges.

00:00 Psychological techniques improve experiences and affect behaviors.

06:16 Using a person's name triggers positive response.

08:16 Differentiate your business through superior customer service.

12:28 Long-term businesses stick to customer service fundamentals.

14:45 Deer Valley known for top-notch service.

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