Brian Connery, Vice President of Sales at On Health, explains how their electronic medication administration record (EMAR) system and connected "med box" hardware aim to reduce medication errors and simplify workflows for direct support professionals (DSPs). Connery describes the company's person‑centered, collaborative design approach, shaped by a founding story involving a family tragedy related to medication mismanagement. He also shares his personal journey from DSP to leadership roles across provider agencies and state services, highlighting the meaningful, community‑driven nature of the intellectual and developmental disabilities (IDD) field. Connery closes by offering three recommendations for improving supports in IDD—innovation through technology access, reducing silos via collaboration and data sharing, and ongoing education paired with shared responsibility—emphasizing that progress requires collective effort across providers, vendors, and advocates.