This episode features a conversation with David Toback about supporting people with intellectual and developmental disabilities (IDD). David describes his journey beginning in 2006 working in mental health and IDD, later contributing heavily to Georgia's transition from institutional care to community‑based services. They discuss the importance of person‑centered thinking—listening, responding, and acting based on what matters to each individual—and the practical skills involved, especially for people who communicate nonverbally. David explains how person‑centered approaches balance what is "important to" someone with what is "important for" their health, safety, and community inclusion. He also clarifies how these methods complement the Charting the LifeCourse framework, which helps organize long‑term goals and resources. Together, they emphasize that these tools support better, more meaningful lives and help deepen the purpose and passion of professionals in IDD services. David closes with three key recommendations: dig deeper by "asking about the ask," always determine whether someone needs help or simply listening, and make choices from wisdom rather than convenience.