For the video of this podcast: Building a Better Case Management System

Follow FedInsider on LinkedIn 

Over the years, federal systems have taken on a Rube Goldberg approach, customized by humans who may think radically differently from each other, to respond to a specific kind of workflow inherent in an individual case. After decades of this, you get systems that are siloed with unique methods of doing the same activity.

In this week’s episode of Feds at the Edge, we will look at a new way to streamline the entire case management process to reduce costs, simplify maintenance, and be more responsive to changing needs.

Jason Adolf, Industry Vice President for the Public Sector with Appian unpacks the concept of modularity in your systems so users can adapt to changes incrementally. He’ll also highlight why low code no code can make it easier to adopt leading edge methods.

Prem Abuvasamy, Chief Information Officer for the National Labor Relations Board shares insights on managing patches with disparate systems. His experience shows that a multi-vendor approach can result in multiple timetables for system patches.

Tune in to this insightful discussion on change management in technology on your favorite podcasting platform now.