In this episode, Dominique talks about setting the tone from the start within your business around the customer experience. As business owners, you should not only focus on how much sales you make but how the customers experience the business.

Dominique explains why the onboarding experience is so important to the customer and to the business owner.  She also shares three things that you can implement in your business to have a great onboarding experience for your clients or customers. 

One huge reminder for business owners is to make sure your clients are not just numbers to you. Don't get caught up in wanting to just make sales. By the end of this episode, you’ll know exactly what to do to have an outstanding onboarding experience.