The Baptize Machine

EP 14: Customer Service Hell (Airbnb)


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In this eye-opening episode of "The Baptize Machine," your host Hans dives deep into the world of customer service nightmares with a special guest, the voice behind @SadCustomers on Twitter and the creator of CustomerServiceHell.com.
@SadCustomers discusses the pervasive issue of bad customer service, focusing on one of the biggest players in the hospitality industry, Airbnb. With a background rooted in customer service, they share their compelling journey and the motivation behind launching their website, which serves as a beacon of hope for people grappling with customer service problems.

This conversation peels back the layers of the lackluster support and resolution provided by Airbnb, shedding light on safety concerns and unsettling incidents that have transpired on the platform.


@SadCustomers draws intriguing comparisons between Airbnb's customer service and that of other companies, particularly airlines, unveiling the stark contrast in practices.

The discussion doesn't stop there. Dive into the role of AI in the customer service landscape and explore the future of AI in the industry.


@SadCustomers passionately underscores the importance of advocating for customer rights and shares invaluable tips for navigating the often frustrating world of customer service.

Stay tuned for more thought-provoking episodes from "The Baptize Machine" and remember to subscribe, rate, and review us on your favorite podcast platform.
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