In this week’s episode I’m joined by Iram Cook-Monie – Customer Success Manager at Orbital Witness. During this quickfire chat, we discuss how Iram started a CS function from scratch in an early stage startup. We cover everything from the big impact initiatives she first brought in, the 'best practice' processes that just didn't work for her customers, how she re-focused health scores to uncover different perspectives for her product team, and some of the resources she used to get started.