The Better Care Podcast

Ep 14 – Keys to Successful Tech Adoption – Novlet Mattis (Orlando Health)


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EvidenceCare’s Chief Operating Officer, Amy Deaton, interviews Novlet Mattis, SVP and Chief Digital & Information Officer at Orlando Health.

Novlet shares how technology is leveraged at Orlando Health to greatly enhance patient care and outcomes, as well as the importance of doing the hard work of updating outdated systems. This discussion is hospital leaders wanting to be at the forefront of the ever-evolving landscape of healthcare IT.

Key Takeaways:

  • Novlet Mattis narrates her unexpected entry into the field of healthcare IT and her rise to a leadership role, advocating the importance of a passion for solving problems and having a purposeful impact on healthcare delivery.
  • Orlando Health's significant investment in IT infrastructure and digital strategy resulted in prestigious accolades.
  • Overcoming challenges in the adoption of new technology requires stringent change management, robust cybersecurity measures, and critical evaluation of new partnerships.
  • Investing in future leaders through an internship program emphasizes the need for nurturing the next generation in healthcare IT.

Novlet Mattis Bio:

As Orlando Health’s Chief Digital and Information Officer, Novlet provides executive leadership for information technology, digital capability supply chain, and systems that advance clinical and business strategies, digitally engage patients, providers and businesses, and optimize operational processes.

Prior to joining Orlando Health in 2018, she was with Ascension Health in St. Louis, where she served as vice president of information technology, supporting more than 125 hospitals across the U.S. as well as international joint ventures.

Novlet also was vice president of IT and chief information officer at UNC Rex Healthcare in Raleigh, North Carolina, and has held leadership positions at Dell Global Services, Lucent Technologies and AT&T.

She earned a bachelor’s in business administration from Howard University and an MBA from George Washington University, both in Washington, D.C. She is a Certified Healthcare CIO through the College of Healthcare Information Management Executives (CHIME).

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The Better Care Podcast is produced by EvidenceCare.

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