Our guest this week to share 3 thoughts on this topic is Nick Glimsdahl, who is a keynote speaker, Contact Center strategist, author of a series of books (Reasons NOT to Focus on _________) and host of the widely popular podcast, Press 1 for Nick.

TOPIC:  How to Ask Better Questions

GUEST: Nick Glimsdahl

THOUGHT #1

Be Curious - Constantly Be Wanting to Learn More

THOUGHT #2

Don't Just Hear, but Listen - Go Beyond the Words Being Said

THOUGHT #3

Conversations are Like a Dance

CONNECT:

NICK GLIMSDAHL'S BIO:

Nick Glimsdahl is a keynote speaker, podcast host, contact center strategist, and author of a series of books: 

- Reasons Not to Focus on Customer Experience

- Reasons Not to Focus on Employee Experience

- Reasons Not to Focus on Sales Experience

- Reasons Not to Focus on the Customer Journey

- Reasons Not to Focus on Culture

His mission is to have fun serving others. 

The Press 1 For Nick podcast is ranked in the top 2.5% of podcasts globally. The show has had over 900,000 impressions in the last year, and listeners in over 81 different countries. Nick’s guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. 

It is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons.

He has accumulated a diverse (and certainly unique) roster of experiences:

Nick enjoys smoking meat, watching hockey, and spending time with his awesome family.

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