Welcome back Hustlers! In this week’s episode, we are featuring Matthew Holman! Matthew is the Head of Growth at Qpilot. Qpilot offers merchants a truly dynamic and flexible software to manage their repeat orders.   

If you struggle to manage 'subscriptions' for your best customers, you should know that there is a solution that can automate everything you need to make their subscription experience amazing.   

In this episode we discuss:

Time Stamps:  

(1:00) - Our worst subscription 

(9:00) - Common mistakes in a subscription business 

(12:00) - Day 1 of launching your business and what you should do 

(16:00) - Owen’s story of getting lured into a sneaky subscription while in university (

20:00) - Businesses that run excellent subscription businesses 

(22:00) - How one business did a watch subscription and offered a Rolex to get subscribers 

(26:00) - How to manage the threat of big box retailers starting a subscription business 

(31:00) - McDonald’s use of great coffee beans & their attack on Starbucks business model 

(34:00) - Marketing your subscription business (39:00) - How to avoid churn as soon as a customer subscribes to you 

(41:33) - How businesses can trap you into a subscription 

(44:00) - How Qpilot helps businesses run their subscription business (45:00) - How to manage logistics with shipping  

(48:00) - How Qpilot acquires new customers  

(52:20) - Managing the accounting process of building a subscription business 

(54:55) - Offering the right discounts to the customer (56:00) - How to recover revenue when customers having credit card failures  

(58:00) - The future of subscriptions  

(1:00:00) - Game changing apps for your business