Beth introduces the idea of positive friction — those intentional pauses that invite reflection, discussion, and sometimes disagreement — as a way to make better decisions in healthcare. She explains how this approach helps achieve the Healthcare Quintuple Aim, balancing patient outcomes, provider wellbeing, community health, financial sustainability, and truly personalised care.

It’s a thoughtful and uplifting conversation about listening, empathy, and how creating space for diverse voices can lead to more meaningful impact — in healthcare and beyond.