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While always looking for ways to stay connected with the citizens they serve, Government institutions continually face the challenge of improving citizen services while they remain understaffed and underfunded.

This week on Feds At the Edge, we pose the question; Can modern technology like AI be successfully implemented within an agency’s allotted budget and set a new standard for citizen service?

Amanda Nabours, IT Architect of the Emerging Technology Advisory Panel with Dallas, Texas believes the answer begins with data and ends with workforce training. Agencies must prevent bias and protect privacy, but the key to a successful deployment of AI provided assistance lies in the proper training of their employees.

Tony Orlando, General Manager of Data and AI with Google Public Sector sites six models to improve the citizen experience utilizing AI’s speed of response, and automation of reporting tasks that will ultimately provide a better personal experience.

Tune in on your favorite podcasting platform to hear our experts weigh in on this great practical application for AI in Government.