SaaS Life (saaslife.fm)

Ep 15: Handling Difficult Conversations With Customers

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Would you rather be sick with a stomach bug or handle difficult conversations and complex concepts with customers? On this episode of saaslife.fm, Sam Schrup and Chris McAleenan talk about how founders still need to get work done even when they want to take time off.  

Highlights from this Episode:

  • New Vision/Goal: Step away for a set amount of time and business continues.
  • How? With help from coworkers who can handle some of a founder’s tasks.
  • Customer Support Staff: Continues to successfully answer calls, emails, tickets.
  • Real-time vs. Async Culture: There’s a place for both styles of work collaboration.
  • Customer Expectations: How do you break bad news without losing their trust?
  • Features/Functions: Transparency creates understanding, addresses concerns.
  • SEO Strategy: Rather than build your own solution, use TextRetailer’s platform.

    • Links and Resources: 

    saaslife.fm

    Sam Schrup on Twitter

    Chris McAleenan on Twitter

    TextRetailer

    Textiful

    PipeTech Hub/Project

    Figma

    MicroConf

    Fellow Drops

    Wine Text

    The Dropout

    Super Pumped 

    WeWork

    WeCrashed 

    Ted Lasso

    Ozark


    Intro music by Monkey Warhol licensed under Creative Commons Attribution 4.0 International (CC BY 4.0).

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    SaaS Life (saaslife.fm)By Chris McAleenan, Sam Schrup