Real Estate Mom Revival | Simplified Systems & routines to fight overwhelm and achieve work life balance

Ep 15 | Lessons from Crumbl Cookies: How Micro Changes Elevate your Customer Experience and create raving fans

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Lessons from Crumbl Cookies: How Micro Changes Elevate your Customer Experience and create raving fans

What if creating raving fans didn’t require doing more — just doing the ordinary better?

In this episode, we’re taking inspiration from Crumbl Cookies — a company that took something as simple as a cookie and turned it into an experience people obsess over. And if people can become loyal fans of a cookie, they can absolutely become raving fans of a thoughtfully elevated real estate experience.

In This Episode, We Cover:
  • Why Crumbl’s business model works (and why people happily pay more)

  • How anticipation, presentation, and experience build loyalty

  • The difference between “good service” and an elevated client experience

  • Why small, intentional upgrades matter more than big gestures

  • How to create raving fans without adding more to your plate

    •  Simple Ways to Elevate Your Client Experience

    You’ll hear practical, real-life ideas you can implement right away, including:

    • Thoughtful touches at listing appointments

    • Polished transaction update videos

    • Supporting clients during stressful moments (inspection day, anyone?)

    • Elevated pop-bys that feel meaningful, not gimmicky

    • Buyer consultations that feel like a full experience

    • Closing gifts clients truly remember

    • Beautiful home value reports instead of basic emails

    • Done-for-you listing prep that removes seller stress

      • Links & Resources
      • 🎧 Episode on our Closing Gift Boxes

      • 💬 Join the Revival Mom Community on Facebook

      • 📲 Follow along on Instagram: @therealestatemomrevival

        • Thanks for listening to The Real Estate Mom Revival — I’ll see you back here soon 🤍

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        Real Estate Mom Revival | Simplified Systems & routines to fight overwhelm and achieve work life balanceBy Shelley Killinger | Top producing realtor, coach for women in real estate, homemaker and mom of 4 girls