In this week’s episode I’m joined by Rob Stevens – Senior Director of Customer Success at iBASEt.

During our conversation, we discuss Customer Value, including:

How adding value is really about delivering way more than the customer is expecting.

How you should be constantly communicating and showcasing the value you’re providing through storytelling.

How you can make your customer the hero by adding value to the relationships you hold with individual stakeholders.

Universal approaches any CSM can take to adding value, as well as common challenges and pitfalls you should look out for in the pursuit of customer value.