CHURN FM

EP 151 | Christian Wiklund (unitQ) - How unstructured user feedback can impact churn & retention.


Listen Later

Today on the show we have Christian Wiklund, founder, and CEO at unitQ.

In this episode, we talked about the huge importance of monitoring the quality of your product, what lead Christian to build unitQ, and how they help companies improve retention, growth, and engagement.  

We also discussed how data silos across departments slow things down, and how companies need cross-functional data on demand. Christian then talks about million-dollar bugs, how we measure product quality, and how online reviews can make or break your business. 

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.


Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

...more
View all episodesView all episodes
Download on the App Store

CHURN FMBy Andrew Michael

  • 5
  • 5
  • 5
  • 5
  • 5

5

31 ratings


More shows like CHURN FM

View all
The Bill Simmons Podcast by The Ringer

The Bill Simmons Podcast

30,215 Listeners

Up First from NPR by NPR

Up First from NPR

56,383 Listeners

Morning Brew Daily by Morning Brew

Morning Brew Daily

2,999 Listeners

Bad Friends by Bobby Lee & Andrew Santino

Bad Friends

14,394 Listeners

All the Hacks: Money, Points & Life by Chris Hutchins

All the Hacks: Money, Points & Life

1,620 Listeners

[Un]Churned – The No. 1 Podcast for Customer Retention by Gainsight

[Un]Churned – The No. 1 Podcast for Customer Retention

90 Listeners

Points Talk® with the Travel Mom Squad by Travel Mom Squad: Travel on Credit Card Points

Points Talk® with the Travel Mom Squad

971 Listeners