Welcome to season 4 of the podcast as we kick off with Meagan Thai, CX Solution Architect at Telarus. Meagan kicks us off with this session called The Pulse of CX, which is real-time insights that matter. Meagan looks back at all the trends, the asks, and the go-to-market plan, and most importantly, she dissects what the customers are saying and asking for. She especially shares a ton of where customers are looking right now and going beyond traditional transcription and multi-channel communication. Don't miss a minute of this one!