Listen today as we jump into 2025 with James Gordon, UC/CX Engineer from C3 Tech Advisors. What better time than early in the year to talk about The Pulse of CX: Real-Time Insights that Matter! WARNING: If you like Notre Dame Football, you'll like part of our discussion today...Besides being huge ND fans and James being a Grad of ND himself, we talked about considerable parallels in accountability from key life lessons; we talked about big trends in CX right now and what the customers are asking for. Also, we talked about products that resonate and solve problems. Stay long enough, and you may even hear James share some KEY tips and tricks for capturing a prospect's attention and some great advice on running an efficient deal cycle.