Today we welcomed Joseph R Madison II, Associate Director of Parking Operations at Kennesaw State University.

In the episode, Joseph shares his urban planning expertise, managing parking for over 43,000 students and staff, as well as his experience connecting students with new opportunities.

The conversation also delves into Joseph's involvement in IPMI's Allyship and Equity Advisory Group, as well as the anticipated impact of the World Cup on KSU.

In the second segment, we explore crucial golf fundamentals with Todd Firestone, Head Golf Professional at Meridian Hills Country Club. Todd talks about his experience embodying servant leadership, and provides key tips about the importance of the starting position and large muscle engagement in golf swings.

He also shares personal anecdotes, including his experiences with singing and the balance of work-life dynamics. 

Here are some key takeaways from this episode:

• Explore steps to become a leader and ally in your community
• Need for change on consumer perspective in parking
• Quick tips to improve your golf game
• The importance of service-oriented approaches and leadership

Be sure to check out these great clips from the show:

• Introducing Joseph Madison: Parking Operations at KSU (00:26)
• Joseph's Journey: From Urban Planning to Parking Professional (02:27)
• Challenges and Innovations in Parking Management (04:54)
• World Cup and Parking: Preparing for Major Events (06:16)
• KSU's Parking Layout and Technology (08:10)
• Communication and Enforcement Strategies at KSU (14:31)
• Joseph's TED Talk: We Are the Neighbors, We Are the World (18:32)
• Personal Stories and Advocacy for Equity (22:47)
• The Future of Parking and Community Engagement (36:12)
• Joseph's Personal Interests and Volunteer Work (40:01)
• Reflections on Career and Personal Growth (43:56)
• Joseph's Appreciation and Episode Hopes (46:15)

Segment 2 with Todd Firestone:

• Todd's Journey to Becoming a Head Golf Professional (48:22)
• The Player Ability Test and the Grind (50:02)
• Balancing Golf and Professional Responsibilities (50:52)
• Managing the T Sheet and Member Experience (56:02)
• Building a Servant Leadership Culture (01:05:53)
• Golf Lessons: Starting with the Basics (01:14:16)
• Todd's Musical Talents and Personal Interests (01:22:20)
• The Importance of Self-Care and Balance (01:25:25)
• Strength Under Control and Final Thoughts (01:28:46 )

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While delivering an excellent customer experience is indeed harder than it looks, we’re the experts. It’s all we do, every day, and we’re darn good at it. If you’d like to learn more about how we make managing the parking experience look easy, visit our website at www.parkertechnology.com, or shoot a note to [email protected]