Kenny Pointer once sat in a hotel lobby wearing a sweatsuit while a group of people a few feet away rehearsed how they would greet him. He was the person they were there to impress, and they never recognized him. As Chief Services Officer at Mariner, Kenny has spent a career watching the way people shift when they find out his title, and he has made a point of not shifting back. That thread, being the same human in every room, runs through his conversation with Sam Sapp.