Customer Confidential: Untold Stories of Earned Growth

Ep. 169: Kim Scott | Radical Candor: Don't Be a Jerk


Listen Later

Kim Scott's book, Radical Candor, focuses on the role that feedback plays in helping other people succeed and the idea that delivering tough messages to colleagues is important when done right. But, Kim discovered, "an awful lot of people are using Radical Candor as an excuse to act like a garden variety jerk.” In this episode, we talk about the revised edition of her book, which addresses some misconceptions about her ideas. We also listen to one of the funniest examples of radical candor gone wrong, from the HBO series Silicon Valley.

 

...more
View all episodesView all episodes
Download on the App Store

Customer Confidential: Untold Stories of Earned GrowthBy Rob Markey, Bain & Company partner and customer experience expert

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

44 ratings


More shows like Customer Confidential: Untold Stories of Earned Growth

View all
Exchanges by Goldman Sachs

Exchanges

977 Listeners

WSJ What’s News by The Wall Street Journal

WSJ What’s News

4,368 Listeners

Coaching for Leaders by Dave Stachowiak

Coaching for Leaders

1,451 Listeners

a16z Podcast by Andreessen Horowitz

a16z Podcast

1,083 Listeners

How I Built This with Guy Raz by Guy Raz | Wondery

How I Built This with Guy Raz

30,266 Listeners

Cold Call by HBR Presents / Brian Kenny

Cold Call

197 Listeners

Masters of Scale by WaitWhat

Masters of Scale

3,984 Listeners

Inside the Strategy Room by McKinsey & Company

Inside the Strategy Room

168 Listeners

The CMO Podcast by vYve & Jim Stengel

The CMO Podcast

351 Listeners

The Journal. by The Wall Street Journal & Spotify Studios

The Journal.

6,056 Listeners

Dry Powder: The Private Equity Podcast by Hugh MacArthur, Bain & Company

Dry Powder: The Private Equity Podcast

146 Listeners

The Prof G Pod with Scott Galloway by Vox Media Podcast Network

The Prof G Pod with Scott Galloway

5,472 Listeners

All-In with Chamath, Jason, Sacks & Friedberg by All-In Podcast, LLC

All-In with Chamath, Jason, Sacks & Friedberg

9,799 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

160 Listeners

Unhedged by Financial Times & Pushkin Industries

Unhedged

162 Listeners