Customer Confidential: Untold Stories of Earned Growth

Ep. 169: Kim Scott | Radical Candor: Don't Be a Jerk


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Kim Scott's book, Radical Candor, focuses on the role that feedback plays in helping other people succeed and the idea that delivering tough messages to colleagues is important when done right. But, Kim discovered, "an awful lot of people are using Radical Candor as an excuse to act like a garden variety jerk.” In this episode, we talk about the revised edition of her book, which addresses some misconceptions about her ideas. We also listen to one of the funniest examples of radical candor gone wrong, from the HBO series Silicon Valley.

 

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Customer Confidential: Untold Stories of Earned GrowthBy Rob Markey, Bain & Company partner and customer experience expert

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